NPS + CSAT Survey Automation
Replaces a $40k Live Chat Agent. Fires NPS surveys, scores, escalates detractors instantly.
An SMB owner spends $40k/yr on a Live Chat Agent (or a part-time CSM) who manually fires post-purchase surveys, chases responses, tallies scores in a spreadsheet, and pings the owner about angry customers. The role is 95% workflow + light reporting — exactly what a survey-orchestration agent does for $299/mo.
Order delivered (Shopify webhook) or ticket closed (Chatwoot webhook) → agent fires a 1-question NPS survey 3 days later, collects the response, computes rolling NPS, posts a Slack alert if the score is ≤ 6, and emails the customer a thank-you for promoters.
▶Technical specs
ANTHROPIC_API_KEYSHOPIFY_ADMIN_API_TOKENSTRIPE_SECRET_KEYCHATWOOT_API_TOKENSLACK_BOT_TOKENTWILIO_ACCOUNT_SIDTWILIO_AUTH_TOKENSENDGRID_API_KEYGMAIL_OAUTH_TOKENWe connect these securely during setup. OAuth integrations above connect with one click — no manual token entry.
▶Open source info
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