NPS + CSAT Survey Automation

Replaces a $40k Live Chat Agent. Fires NPS surveys, scores, escalates detractors instantly.

The Problem

An SMB owner spends $40k/yr on a Live Chat Agent (or a part-time CSM) who manually fires post-purchase surveys, chases responses, tallies scores in a spreadsheet, and pings the owner about angry customers. The role is 95% workflow + light reporting — exactly what a survey-orchestration agent does for $299/mo.

The Outcome

Order delivered (Shopify webhook) or ticket closed (Chatwoot webhook) → agent fires a 1-question NPS survey 3 days later, collects the response, computes rolling NPS, posts a Slack alert if the score is ≤ 6, and emails the customer a thank-you for promoters.

Day in the Life

Tue 9:00am: 12 deliveries 3 days ago → agent fires NPS surveys via SMS or email

Tue 1:18pm: detractor (NPS=4 'never received tracking') → agent posts Slack alert + drafts apology + 10% credit

Fri 5pm: weekly digest 'NPS this week 42 (Δ +5), CSAT 89%, 3 detractors flagged for owner outreach'

Deploy Specs

Runtime

python

Pattern

native-agent

Tier

light

Setup Time

hours

Required Env Vars

ANTHROPIC_API_KEYSHOPIFY_ADMIN_API_TOKENSTRIPE_SECRET_KEYCHATWOOT_API_TOKENSLACK_BOT_TOKENTWILIO_ACCOUNT_SIDTWILIO_AUTH_TOKENSENDGRID_API_KEYGMAIL_OAUTH_TOKEN

Integrations

ShopifyStripeChatwootSlackTwilio SMSGmail

GitHub Source

Repository

surveyjs/survey-library

Stars

4,733

License

MIT

Last Commit

2026-04-29

Replace

Live Chat Agent

$40,000/yr

AgentDepot

$299/month

Save $36,412/yr · 11.1x cheaper

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14-day free trial · No credit card

Also Replaces

×Delighted $25/mo

×Wootric $89/mo

×Promoter.io $199/mo

×AskNicely $300/mo

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Bundles Well With

→ obsei-review-monitor → mem0-customer-memory → saleor-refund-rma-agent