Refund + RMA Processing Agent
Replaces a $45k Customer Service Rep. Approves refunds, ships RMA labels, restocks SKUs.
An SMB owner spends $45k/yr on a Customer Service Rep who manually checks every refund request — order date, return window, condition, payment method, then refund-or-RMA decision. The role is 70% policy-lookup + form-filling, plus 30% Stripe / Shopify portal-clicking — exactly what a rules-aware agent does in 8 seconds.
Refund request arrives (email or web form) → agent looks up the order, checks the policy (30-day window, unworn, etc.), decides refund vs RMA vs deny with reason, fires the Stripe refund or generates a Shippo return label, and emails the customer the resolution + tracking — all idempotent so reruns are safe.
▶Technical specs
ANTHROPIC_API_KEYSALEOR_API_URLSALEOR_APP_TOKENSHOPIFY_ADMIN_API_TOKENSTRIPE_SECRET_KEYSHIPPO_API_KEYGMAIL_OAUTH_TOKENWe connect these securely during setup. OAuth integrations above connect with one click — no manual token entry.
▶Open source info
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