Issue Triage Metrics

Replaces a $60k Technical Support Engineer. Triages every issue, assigns SLA + owner.

The Problem

An SMB or small dev team spends $60k/yr on a Technical Support Engineer who reads every new GitHub issue, labels by severity, assigns the right owner, and chases the slowest-responded threads. The agent classifies + routes + measures time-to-first-response on autopilot.

The Outcome

New GitHub issue lands → agent classifies (bug / feature / question / spam), assigns severity + owner from CODEOWNERS, posts the weekly metrics digest with median TTFR + the 5 oldest unanswered issues.

Day in the Life

On every new issue: classifies type + severity, applies labels, assigns owner from CODEOWNERS

Hourly: scans for issues > 24h with no maintainer reply, pings the owner in Slack

Friday EOD: posts metrics digest — median TTFR, oldest 5 issues, % closed-this-week

▶Technical specs

Runtime

python

Pattern

api-shim

Tier

medium

Setup Time

hours

Integrations

one-clickmanual setup

GitHubSlackLinear

Additional Credentials

GITHUB_TOKENANTHROPIC_API_KEYSLACK_BOT_TOKEN

We connect these securely during setup. OAuth integrations above connect with one click — no manual token entry.

▶Open source info

Repository

github-community-projects/issue-metrics

Stars

528

License

MIT

Last Commit

2026-05-12

Replace

Technical Support Engineer

$60,000/yr

AgentDepot · Solo plan

$99/month

Save $58,812/yr · 50.5x cheaper

Request this agent →

Free 15-min setup call · Agent live before you hang up

Also Replaces

×Linear $10/mo per dev

×Sleuth $12/mo per dev

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