Returns & Refund Responder

When a return request hits your inbox, the agent checks your refund policy, verifies the order in Shopify, and replies within minutes with exactly what the customer gets — no back-and-forth.

If the return qualifies, the agent issues store credit or processes the Stripe refund automatically and sends confirmation. Your team never touches it.

When a return doesn't fit your policy, the agent explains why in your voice and offers the next-best option (exchange, partial credit, whatever you set). Customer knows where they stand.

Your CS person gets a summary of all refunds processed that day and flags only the weird ones — damaged items, fraud signals, repeat returners. They jump on those.

By end of day, 20+ returns that used to need human time are done. Your team has room to actually help customers with problems instead of processing slips.