Voice of Customer Aggregator

Replaces a $45k Customer Insights Coordinator by auto-mining feedback themes across reviews, tickets, and NPS.

The Problem

SMB owners hear complaints in a dozen places—Google reviews, support tickets, NPS surveys, chat logs—but never see the full picture. A dedicated person to synthesize this costs $45k/year and still takes weeks to spot trends. Without unified insights, you miss what's actually breaking for customers.

The Outcome

This agent pulls feedback from reviews, support tickets, NPS responses, and chat platforms; clusters comments by theme (e.g., 'slow shipping,' 'confusing checkout'); scores sentiment and urgency; and delivers a weekly digest with top issues, win patterns, and recommended actions. No manual tagging required.

Day in the Life

Mon 9am: Agent syncs overnight reviews from Google, Trustpilot, and Capterra → extracts 47 new comments → flags 3 critical shipping complaints

Wed 2pm: Pulls latest support tickets and NPS survey responses → groups 12 similar 'billing confusion' threads → surfaces as #2 theme with 8 mentions

Fri 4pm: Generates weekly Voice of Customer report → ranks themes by frequency + sentiment → emails owner with top 5 issues and sample quotes → links to original tickets

Deploy Specs

Runtime

python

Pattern

native-agent

Tier

medium

Setup Time

hours

Integrations

via Composiomanual setup

✓Google Business Profile✓Trustpilot✓Zendesk✓HubSpot✓Delighted✓Slack

GitHub Source

Repository

Stars

License

MIT

Last Commit

Replace

Customer Insights Coordinator

$45,000/yr

AgentDepot · Solo plan

$99/month

Save $43,812/yr · 37.9x cheaper

14-day free trial · No credit card

Also Replaces

×Qualtrics XM Platform $1500/mo

×Delighted NPS tool $300/mo

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