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SaaS Customer Health Dashboard Agent

Replaces a $55k Customer Success Coordinator by auto-scoring account health daily from usage, support, and revenue signals.

The Problem

B2B SaaS teams manually track customer health across spreadsheets, support tickets, and billing dashboards—wasting 10+ hours weekly and missing churn signals until it's too late. A dedicated Customer Success Coordinator costs $55k/year but still can't monitor 200+ accounts in real time. Teams need a single daily view of which accounts are at risk, thriving, or need immediate attention.

The Outcome

The agent pulls daily usage metrics, open ticket counts, NPS responses, and MRR changes from your SaaS platform, then calculates a 0-100 health score per account and flags at-risk customers for immediate outreach. It sends a daily dashboard email to your CS team with ranked accounts, auto-logs health trends, and surfaces expansion opportunities—so your team spends time on relationships, not data collection.

Day in the Life
1.
Mon 6am: Agent pulls usage data from your product analytics, fetches open support tickets, retrieves latest NPS scores, and queries billing for MRR changes.
2.
Mon 6:15am: Calculates health score per account (usage velocity + ticket sentiment + NPS + revenue trend), flags Red (score <40), Yellow (40-70), Green (>70).
3.
Mon 6:30am: Sends ranked dashboard to Slack + email; logs health history to your CRM; alerts CS manager of 3 accounts that dropped >20 points overnight.
Deploy Specs
Runtime
python
Pattern
native-agent
Tier
medium
Setup Time
hours
Integrations
via Composiomanual setup
HubSpotSegmentMixpanelStripeIntercomSlack
GitHub Source
Repository
Stars
0
License
MIT
Last Commit
Replace
Customer Success Coordinator
$55,000/yr
AgentDepot · Solo plan
$99/month
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Also Replaces
×Gainsight $500/mo
×Totango $400/mo
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